At Neewtown, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, and protect your personal data as a user of our platform.
All your personal data and financial information is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia and worldwide.
Neewtown has never and will never sell, rent or share your personal information with advertisers or third-party marketing companies for commercial purposes.
You have the right to review, amend, and request deletion of your personal data at any time. Neewtown provides a simple and transparent process for managing your privacy rights.
Neewtown's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are fully respected.
Your data is not stored indefinitely. Neewtown has a clear and transparent data retention policy — data that is no longer needed will be securely disposed of according to a set schedule.
Neewtown's cybersecurity team monitors our systems and databases around the clock to detect and prevent any unauthorised access attempts or data breaches.
Neewtown is committed to protecting the privacy and personal data security of all our platform users. This Privacy Policy explains in detail how we collect, store, use and protect the information you provide to us when registering and using Neewtown's services.
As an online gaming platform operating in Malaysia, Neewtown complies with the Personal Data Protection Act 2010 (PDPA) and all applicable legislation. We take a "privacy by design" approach — meaning data protection is built directly into our systems and processes, not added as an afterthought.
By registering and using the Neewtown platform, you agree to the data processing practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request account deletion.
This Privacy Policy should be read together with Terms and Conditions Neewtown. Both documents together form the complete agreement between you and our platform.
Neewtown only collects data that is strictly necessary to provide platform services, meet legal requirements and ensure the safety of all users. Below is a summary of the data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth | KYC verification, legal compliance |
| Contact Data | Email address, mobile phone number | Account communications, security OTP |
| Financial Data | Bank account number, e-wallet information | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Game history, transaction records | Customer service, internal audits |
| Communication Data | Support chat logs, emails | Complaint resolution, service improvement |
We do not collect sensitive information such as biometric data, health information, or religious beliefs unless expressly required by law and with your explicit consent.
The data we collect is used solely for legitimate and transparent purposes. Neewtown uses your information for the following:
Neewtown will not use your personal data for third-party marketing purposes or sell it to advertisers without your explicit consent.
Neewtown does not sell your personal data. However, under certain limited circumstances, we may share your information with carefully selected third parties:
All third parties that receive Neewtown user data are bound by strict data processing agreements and are only permitted to use that information for the stated purposes.
Neewtown uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the full functionality of the Neewtown platform.
Neewtown implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, modification, disclosure or destruction.
Key security measures we use include:
While no system can guarantee 100% security, Neewtown continuously updates our security protocols based on the latest threats to ensure the best possible protection for your data.
Neewtown retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law.
Once the retention period expires, your data will be securely disposed of using methods that ensure it cannot be recovered or reused by any party.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Neewtown's policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or incomplete data via your account settings or through support.
You may request deletion of your data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another provider.
You may request a restriction on the processing of your data under certain conditions set out by the PDPA.
To exercise any of the above rights, contact the Neewtown support team via Live Chat or email. We will process your request within 30 business days.
Neewtown strictly does not permit individuals under the age of 18 to register or use our platform. We do not knowingly collect personal data from minors.
A strict age verification process is enforced during registration, and mandatory KYC ensures every member is a verified adult. If we discover that a child's data has been collected inadvertently, we will promptly delete that information and close the account in question.
If you suspect that a minor is using the Neewtown platform, please notify our support team immediately via Live Chat.
Neewtown reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. We are committed to notifying you of any material changes.
When we make significant changes, you will be notified via:
The effective date of the latest version of this Privacy Policy is always stated at the top of this document. Continued use of the platform after that date constitutes your agreement to the updated privacy terms.
If you have any questions, concerns, or wish to exercise your privacy rights, the Neewtown Data Protection team is ready to assist:
For data protection complaints that cannot be resolved by Neewtown, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
We are committed to handling every privacy enquiry seriously and transparently. Your trust is Neewtown's most valuable asset, and we do not take that responsibility lightly.
The most frequently asked questions about privacy and data protection for Neewtown users
Play with peace of mind knowing your data is protected with bank-grade encryption, a transparent privacy policy, and the full commitment of the Neewtown team to the security of your information.